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Customer Reviews
THE ROOT SYSTEM
Local Rocky Hill, CT florist
Average Customer Rating: 4.8 of 5 stars. (73 reviews)
Date: Feb 16, 2017
Name:

State/Province: CT

Flowers were delivered promptly after ordering online, and they were BEAUTIFUL!!!
Julie Z.'s Reply:
Date: Feb 16, 2017, 8:29 am

Thank you, Laura. Enjoy!
Date: Feb 05, 2017
Name:

State/Province: CT

Wonderful service! Very accommodating about delivery times
Date: Jan 24, 2017
Name:

State/Province: CT

I ordered my flowers for same day delivery and they were delivered within an hour!!! and they were beautiful!!
Date: Jan 13, 2017
Name:

State/Province: CT

The birthday flowers I ordered were beautiful! They brought great joy to my 91 year old mother in law!! I ordered and they were delivered on the same day!
Date: Jan 02, 2017
Name:

State/Province: CT

The arrangement was absolutely stunning and stayed fresh for a week and a half.
Date: Dec 26, 2016
Name:

State/Province: CT

My flowers are beautiful! The first arrangement was glorious with winter greens, pinecones and orchids and other flowers that I am not wise enough to identify. And the bow!!!! Then I gather the family had wanted a different arrangement so I received that too. I am doubly blessed and I thank you. The arrangements from you are always fresh, interesting and special.
julie's Reply:
Date: Dec 26, 2016, 5:35 pm

sounds like you had a great Christmas! Happy you could enjoy both!
Date: Dec 19, 2016
Name:

State/Province: CT

Customer service is excellent. Our weekly arrangements are original, modern and festive when they need to be.
Date: Oct 20, 2016
Name:

State/Province: CT

Hands down the most amazing arrangement I have ever sent. It arrived early and made her day, thank you!
julie's Reply:
Date: Oct 20, 2016, 8:41 am

woow...so glad we nailed it! Thanks for the order.
Date: Aug 12, 2016
Name:

State/Province: CT

My wife loved the flowers, they arrived on time and were beautiful!
julie's Reply:
Date: Aug 12, 2016, 6:17 am

thank you Patrick. Nice to hear!!
Date: Aug 09, 2016
Name:

State/Province: CT

Arrangement was beautiful and lasted for well over a week. As always, very happy with the Root System.
the root system/ Julie's Reply:
Date: Aug 09, 2016, 7:35 pm

so glad you enjoyed your flowers! Thanks for the review!
Date: May 22, 2016
Name:

State/Province: CT

Beautiful array of flowers.
Julie Z.'s Reply:
Date: May 22, 2016, 8:35 am

Thank you for saying so!
Date: May 21, 2016
Name:

State/Province: CT

5 stars for sure! Mt experience was great. I did not see the arrangement, but my boyfriend's mother was the recipient and she told my boyfriend that I "had a lot of class" after she got them! So thank you for making them beautiful!
Date: May 03, 2016
Name:

State/Province: CT

Everything you prepare is so uplifting and delightful in its presentation. The funeral spray you designed last week was outstandingly lush and beautiful. Thank you so very much!
Date: Mar 19, 2016
Name:

State/Province: VA

Lovely arrangement and fast a friendly service. We live out of state and ordered flowers for a family member. She wasn't home when they delivered and they gladly re-delivered. Great communication on this, and it set our minds at ease. Just wonderful to work with. Highly recommended.
julie's Reply:
Date: Mar 19, 2016, 11:58 am

thank you. You made my day
Date: Feb 24, 2016
Name:

State/Province: CT

Very easy to order from, on time delivery.
julie's Reply:
Date: Feb 24, 2016, 9:44 am

thank you, pleased you are happy.
Date: Feb 08, 2016
Name:

State/Province: CT

Thank you for calling to let me know that the flowers pictured were not available. your service is exceptional and i've received numerous positive comments on the arrangements that you have created. thank you
Date: Dec 26, 2015
Name:

State/Province: CT

The Root System deserves top-notch ratings and the highest score possible for a Gorgeous (with a capital 'G') all-white holiday floral arrangement. The door bell rings, a pleasant gentleman presents me with a surprise gift of fresh hydrangeas, roses, lilies, and winter greens. Ah, flowers... their importance is like kindness and gentleness; their importance is not to be forgotten. Thank you.
Date: Dec 05, 2015
Name:

State/Province: CT

I always use The Root System. Their arrangements are always delivered when promised and are absolutely beautiful. The customer service is excellent too. They helped me with a last minute funeral arrangement last year and I was so grateful.
Date: Nov 12, 2015
Name:

State/Province: CT

The recipient said the arrangement was unique and beautiful. thank you,
Date: Aug 04, 2015
Name:

State/Province: CT

Julie is a treasure! Her floral arrangements are beautiful and unique. She has been our family's "go to" florist for years - providing great personal and friendly service. Can't say enough good thing!
Date: May 23, 2015
Name:

State/Province: CT

I always use the root system when I need flowers. Even if I call at the last minute for a funeral arrangement, they are always able to send it out that day. I would highly recommend this florist. The flowers are always beautiful and fresh
Julie's Reply:
Date: May 23, 2015, 2:01 pm

Thank you, Debbie, for the 5 star review! We try!
Date: May 18, 2015
Name:

State/Province: ON

very helpful thanks again
julie @ The Root System's Reply:
Date: May 18, 2015, 8:44 am

Thank you for taking the time to show your appreciation of our customer service. Thank you for the order for Licia..hope they lifted her spirits! Regards Julie
Date: May 11, 2015
Name:

State/Province: CA

Wow!!! Julie....you and your team have done it again!!! I believe that I am going to have to keep you on retainer:) My mother-in-law and Aunt LOVED the beautiful arrangement you crafted for them! You have NO idea how much my family and I appreciate you and The Root System for consistently providing both beautiful flower arrangements and OUTSTANDING customer service! Other companies could learn so much from you all. Thank you again for making our Mother's Day special when we are so far away! I hope your day was very special!
Date: Feb 18, 2015
Name:

State/Province: CA

I cannot say enough wonderful things about The Root System! I was desperate to send flowers to my mother-in-law-TODAY. I had clearly waited until the very last minute to order and was fighting against a 3 hour time difference! Needless to say, Julie made everything possible! She even sent me a picture of the arrangement and it was beyond beautiful! I love that I can trust my floral needs to be met by The Root System even from thousands of miles away! Julie, you have earned a customer for life! Thank you for saving the day!
julie's Reply:
Date: Feb 19, 2015, 6:28 am

My pleasure!!
Date: May 15, 2014
Name:

State/Province: CT

Any arrangement from The Root System has such a signature look, you always know when you see them. Never disappointed with any flowers I've received from them. They add flowers and greens I've never seen before. Not your typical bouquet! Thank you for the special effort you put into all of your arrangements!!
Date: Apr 30, 2014
Name:

State/Province: FL

The flower arrangement was a beautifully arranged mixture of flowers. My mother was very pleased with it.
Date: Apr 14, 2014
Name:

State/Province: CT

Excellent service and great product. The Lily was beautiful. The doves were a wonderful touch. Thank you!!!
Date: Jan 13, 2014
Name:

State/Province: CT

I've received flowers from The Root System several times and the arrangements are beautiful. Their designs are original, with combinations of flowers & greenery you don't see anywhere else!
Date: Jul 27, 2013
Name:

State/Province: CT

The flower arrangements were gorgeous, prices were reasonable, service was excellent
Date: May 07, 2013
Name:

State/Province: CT

Thank you Julie and Rosemary for always going above and beyond for whatever I purhase for me or send to family and friends. I have received raving comments on the flowers and the presentation Your shop is charming along with great gifts and of course delicious chocolates. You are the best!
Date: Apr 05, 2013
Name:

State/Province: TX

it was nice
Date: Dec 04, 2012
Name:

State/Province: CT

The arrangement you sent was exactly like the one in the pictrue. Very satisfied with the arrangement. Thanks, Brenda
Date: Nov 24, 2012
Name:

State/Province: CT

They are simply the best! They listen to what you want and then create pieces that are often the focal point of any occasion.
Date: Oct 15, 2012
Name:

State/Province: CT

Date: Sep 12, 2012
Name:

State/Province: CT

Julie and company CREATED the most beautiful centerpieces and bouquets for our wedding. They were colorful and unigue. When I look at the pictures, they continue to be my favorite attribute for our day.
Date: Jun 25, 2012
Name:

State/Province: PA

The root system always does a beautiful job with flowers! My mom loved them. And Julie is a pleasure to work with, she takes the time to make them really special!
Date: May 16, 2012
Name:

State/Province: CT

My daughters always call from Idaho to CT to send me various floral arrangements over the last couple of years. I have always been pleased and happy with them being so colorful and beautifully arranged. I am very satisfied.
Date: Apr 04, 2012
Name:

State/Province: MA

easy to place order and the people it was sent to were very pleased with basket
Date: Mar 10, 2012
Name:

State/Province: CT

Great folks to work with - very creative arrangements.
Date: Mar 08, 2012
Name:

State/Province: CT

The Root System has an eye for creativity and does an amazing job designing one of a kind eye catching floral arrangements and wreaths.
Date: Mar 01, 2012
Name:

State/Province: CT

Service is always exceptional - have a good rapport with business.
Date: Feb 16, 2012
Name:

State/Province: CT

Excellent service and great roses!
Date: Jan 02, 2012
Name:

State/Province: FL

The recipient was happy with this arrangement. I was a little disappointed that the flowers used were solid white and solid red, rather than the varigated red/white pictured. I also understand that substitutions sometimes have to be made thought.
Date: Dec 15, 2011
Name:

State/Province: CT

The arrangement was beautiful! The whole experience was great! Thanks!
Date: Nov 17, 2011
Name:

State/Province: CT

Julie and her team always do such an amazing job whether it be a formal floral arrangement or holiday wreaths. They are simply the best in the area!
Date: Oct 21, 2011
Name:

State/Province: CT

The dozen red roses were magnificent. They opened up fully in two days and stayed vibrant for two weeks.
Date: Aug 08, 2011
Name:

State/Province: CT

Easy, convenient - recipient always pleased with the arrangement. Thank you. Sue Larson
Date: Jul 12, 2011
Name:

State/Province: CT

Date: May 06, 2011
Name:

State/Province: CT

The arrangement was beautiful, as usual!!!-CT
Date: Feb 28, 2011
Name:

State/Province: CT

Date: Feb 17, 2011
Name:

State/Province: NC

I ordered the arrangement on-line first thing in the am; the arrangement was delivered by 12:30pm that same day! My sister visited my mother in her hospital room and told me everyone was remarking on how
Date: Jan 05, 2011
Name:

State/Province: NC

I have used The Root System several times over the years to send flowers to my step-mother. The arrangements have always been beautiful and fresh.
Date: Nov 30, 2010
Name:

State/Province: CT

Date: Oct 22, 2010
Name:

State/Province: CT

The quality and artistry is always perfect. Thank you Julie
Date: Jul 13, 2010
Name:

State/Province: CT

Fantastic! You can always count on them to do a great job!
Date: May 11, 2010
Name:

State/Province: CT

The floral arrangement which I received for Mother's Day was lovely. Julie worked with my husband to plan the arrangement and I felt it was nicely individualized. It is a beautiful arrangement.
Date: Apr 26, 2010
Name:

State/Province: CT

The box of candy was absolutely beautiful. Much better than expected.
Date: Apr 10, 2010
Name:

State/Province: CT

The flowers at The Root System are stunning. Their arrangements will have your guests and friends saying wow!
Date: Apr 09, 2010
Name:

State/Province: DE

OMG!!! I just received the most beautiful bouquet in a mesh wrap. Very European, a beautiful presentation, and the flowers are great. I will most certainly call this shop for my next order.
Date: Mar 14, 2010
Name:

State/Province: CT

Arrangement was where it was supposed to be, when it was supposed to be, looked exactly like what it was supposed (as opposed to the last time I ordered on line from a different florist and it was nothing like the picture or arrangement that I wanted and ordered). I must say that it was by far the nicest arrangement there. Thanks!!!
Date: Feb 25, 2010
Name:

State/Province: OK

Elizabeth LOVED her flowers, said they were the most beautiful that she had ever seen. Thank you for doing such an outstanding job on the arrangement and delivery at your busyiest time of year!!!
Date: Nov 09, 2009
Name:

State/Province: CT

A beautiful place to shop and employees always helpful and knowledgeable. Always gives you exactly what you are looking for!
Date: Nov 06, 2009
Name:

State/Province: MA

Very creative flower/arrangement designs and a great place for gifts and CHOCOLATES!!! Owner is very accomdating and takes the time to work with you based on your needs and budget. Friendly knowledgable employees
Date: Nov 17, 2006
Name:

State/Province: CT

very creative styles and prices are good, great service and value
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THE ROOT SYSTEM
3228 Main St
Rocky Hill, CT. 06067
Local: (860) 529-2777

All prices shown in US dollars



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